Effective Date: June 11, 2024
Welcome to PetPetSocial.com, operated by PetPet Inc. (“we,” “us,” or “our”). We are committed to providing high-quality digital products and excellent customer service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds and returns for our digital products.
1. Digital Products
Our products are digital in nature, which include, but are not limited to, software, online services, digital downloads, and subscriptions. Once a digital product is delivered and accessed, it is generally considered final and non-refundable. However, we understand that there may be exceptional circumstances, and we aim to address them fairly and promptly.
2. Refund Conditions
Refunds for digital products may be issued under the following conditions:
- Technical Issues: If you encounter significant technical issues that prevent you from using the product as intended and we are unable to resolve the problem within a reasonable timeframe.
- Misrepresentation: If the product description on our website significantly misrepresents the product you receive.
- Unauthorized Transactions: If there is evidence that your purchase was made fraudulently or without your permission.
3. Initiating a Refund Request
To initiate a refund request, please follow these steps:
- Contact Us: Email us at kshyken@gmail.com within 30 days of your purchase. Include your order number, a detailed description of the issue, and any supporting evidence (such as screenshots or error messages).
- Review: Our customer support team will review your request and may contact you for additional information or troubleshooting steps.
- Resolution: We aim to resolve all refund requests within 14 business days. You will be notified of the outcome via email.
4. Refund Process
If your refund request is approved:
- Refund Method: Refunds will be processed using the original payment method. If this is not possible, we will contact you to arrange an alternative method.
- Refund Timeframe: Please allow up to 14 business days for the refund to be processed and reflected in your account.
5. Fees and Costs
There are no fees or costs associated with requesting a refund for our digital products. However, we reserve the right to deny a refund request if we determine that the request does not meet our refund conditions.
6. Non-Refundable Products
Certain digital products may be marked as non-refundable at the time of purchase due to their nature. These products will be clearly indicated on our website, and by purchasing them, you acknowledge and agree to their non-refundable status.
7. Contact Information
For any questions or concerns about our Refunds and Returns Policy, please contact us:
- Business Name: PetPet Inc.
- Address: Shoham 41/9, Haifa, Israel
- Email: kshyken@gmail.com
8. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
By purchasing our digital products, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.
Thank you for choosing PetPet Inc. for your dog care digital solutions!